Lesson learnd 2

This one is much more interesting.More like silly mistake turn into huge issue and CNS case open..well they dig into that for hours couldn't find the issue.Until I am the only Hero more like problem maker (:P decided to show up and fix that issue! Feel sorry for those people they had to spend long stressful night... We have an urgent requirement that when reception forward call to someone calling party should not hear ringing... Hmm

The reason behind is they want to take their time before answer those phones. maybe they are super busy all callers have to wait for a while. Well, none of my headache.. Now my question it how do I achieve that.. Think brain think.

In North America, the standard ring-back tone is a repeating 2-second tone with a 4-second pause between. The tone is 440 Hz + 480 Hz. (A little wise talk)

As far as I know some country does offer music instead of ring back tone

So how did we achieve that..stay tuned..

Lesson learned!! a

We ware implementing PLAR/Hotline whatever you would like to call for some very, very important person and department. We tested PLAR configuration on test phone and everything works fine. Now time to deploy on production environment.

Well, for the sip phone you need to have a sip dial on the phone. But nobody knew you have to define which line button you using PLAR and apply a SIP dial rule on that button.

So we deployed and all call made on those phone was going through the PLAR destination line.Untill know body knew sip dial rule have to defile which button you using for PLAR..... It was such a disaster :D

Lesson learned!!